Frequently Asked Questions

Are your pieces authentic and original?

Every creation is designed and finished by Swagoraimo Atelier in strictly limited runs. Many pieces are numbered — when a run ends, it is never repeated.

Do you ship worldwide?

Yes. We deliver worldwide with fully insured premium express couriers. See Shipping & Delivery for timelines.

What payment methods do you accept?

We accept major cards and local payment methods through our secure checkout, with automatic currency detection. Saved cards are protected by bank-grade tokenization — we never store card details.

What is a Private Order?

Certain pieces are available exclusively by private consultation. Tap Private Order on any eligible piece and our Concierge will attend to you personally via WhatsApp or email.

How does Elite Membership work?

Clients are automatically elevated to VIP status once their lifetime purchases pass the house threshold — unlocking early access, private drops and dedicated concierge care.

How do I care for my piece?

Each order arrives with care instructions, and our Aftercare page covers every material in the collection. The Concierge is always available for personal advice.